Refund policy

Last updated 27 September 2026

Monthly subscriptions are processed by Dodo Payments, our merchant of record. Cancellation stops future renewals; it does not automatically refund a payment.

• Unused monthly allowance: if you have not used any of the credits from a monthly payment, you can ask for a full refund within 14 days of purchase.
• Partly used monthly allowance: not refundable, except where required by law.
• Charged but no credits: if a payment went through and credits did not appear, we refund it or add the credits, whichever you prefer.

To ask for a refund, email bayees1@gmail.com with the order date and the email you signed in with. Your orders and invoices are listed on your account page. Approved refunds go back to the original payment method, usually within 5–10 business days.